As the world becomes more interconnected and dependent on technology, digital marketing evolves into an invaluable, somewhat necessary tool to help businesses reach their market and full potential. It’s become a much better way to develop their brand and drive in potential new customers.

To maximize the benefits of digital marketing, people in the industry are constantly adapting to new changes in technology. If you want to stay ahead of the pack, watch these trends in digital marketing and consider incorporating them in your own strategy for your business or your clients.


Gone are the days where you can send a bunch of generic ad copy and expect people to eat it up. Nowadays, people want businesses that are aware and understand their needs. Customized emails, for instance, are 29 percent more likely to be opened and can generate 41 percent more clicks.

There are many ways to do this, such as create content that’s specifically targeted to a group of people, or you can make product recommendations based on the customer’s past behavior using data analytics. The opportunities to customize your messages are endless!

Customer experience

Improving customer service and experience will help you retain existing customers and clients. Surveys show that 73 percent of customers consider customer experience a vital part of their buying decision. Being able to inquire and getting immediate answers will encourage people to buy a certain product or service. This trend is what gave rise to the increasing number of chatbots for real-time, efficient customer service. 

Employee relations

If you want to improve your customer relations, you must first improve your relationship with your employees. Make sure that your goals are aligned and that they fully understand your brand. Besides promoting a good work environment, keep them engaged and involved through social media and digital messaging platforms in the company. They’ll be more motivated to keep track of your website and be your brand’s top advocates, and their productivity will improve overall along the way. 

Data and insight-based strategies

An important part of marketing is understanding who your market truly is. With the use of analytics, it’s a lot easier to gather and analyze customer behavior. This allows you to optimize your content, so you are targeting the right people at the right time. It can also help you track any changes in how they buy and identify what causes these changes. According to recent findings, businesses that use insight-based marketing are 23 times more likely to outperform their competitors. 

AI and robots

They weren’t kidding when they said that machines and AI are on the rise (and even threaten the existence of human jobs), but there’s a very promising side to these new development. You can actually assign robots your mundane and repetitive tasks, so that your marketing team and sales force can focus on tasks online. There are hundreds of programs and tools available to help improve your campaigns.

When it comes to digital marketing, you should always be willing to adapt to change and be open to learning new skills. If want to get started on your career, then our digital marketing programs can give you a strong foundation and the right skillset.