Program Type/Credential: Diploma
Program Class: Class A
Program Duration: 52 weeks (1,583 hours)
Program Work Experience: Practicum
Work Experience Duration: 120 hours
Schedule: Full-Time
Delivery Method: In-Class/ Combined In-Class and Distance Education
If you are looking for an exciting and rewarding career opportunity in healthcare, this program is the perfect fit! Through advanced software, you will learn a variety of skills related to office operations, messaging, scheduling, admitting, charting, and health record administration. These skills are essential for a successful healthcare career and will give you an advantage in the field. Plus, you’ll gain valuable experience to help you stand out in the job market!
Learning Outcomes
Upon completion of this program, our successful student will have necessary skills to
be successful within British Columbia's healthcare sector. Student will have the
following featured career skills:
- Utilize scheduling software to schedule appointments; create documents efficiently using professional keyboarding practices, transcribe medical documents as required and effectively manage patient records in health care operations.
- Generate required reports and complete requirements to register clients or support families with registration for extended care facilities, register patient deaths and coordinate with a morgue or a variety of outpatient and in-patient registration requirements with specialists, hospitals and other health related services.
- Be familiar with the definition and spelling of medical terms and be able to communicate with medical professions using common medical office terminology.
- Implement standard medical office procedures that relate to patient documentation and office sanitization.
- Perform basic medical services including but not limited to eye and ear treatments, measuring and records adult, children and infant weights and measurements.
- Utilize emotional intelligence, problem solving, conflict management and leadership skills to recognize, assess or defuse customers or situations.
- Assess and respond to customers or situations that require emotional intelligence, problem solving and Assess situations Recognize opportunities for personal and professional development and manage personal growth towards continuous personal improvement.
- Be able to self-assess personal and professional development needs and recognize opportunities Recognize opportunities for personal or professional development and;
- Facilitate the processing of electronic files while ensuring compliance with privacy requirements and patient sensitivities.
Potential careers
This program will prepare you for entry level employment as a:
- Medical Office Clerk
- Non-hospitals support staff such as:
- Medical Clinic clerk
- Private Medical Office Assistant or clerk
- Private surgical office clerk
- Diagnostic facilities
- Laboratory Clerk
- Hospitals support staff such as:
- Admitting/Registration Clerk
- Health Records Clerk
- Diagnostic Imaging Clerk
- Hospital Switchboard Operator
- Switchboard Call Taker
- Bed Booking and Accounts Payable Clerk.
Admission requirements
The following are admission requirements for the Hospital Support program and may not be waived by the student or the institution:
- Applicants must provide a valid photo ID
- Applicants must hold a high school diploma or be at least 19 years of age. Students under the age of 19 require their parent or guardian’s signature
- Completion of Grade 12 or equivalent
- English 12 with a minimum C grade or equivalent. Students whose English is not a first language and did not graduate from a school whose curriculum is not delivered in English can meet this requirement with an IELTS score of 6.0 with no band under 6.0; or an iBT TOEFL minimum score of 71; or a score based on the Common European Framework of B2.
- Minimum typing speed of 20 wpm student can complete the assessment at Q College.
- Completion of a Criminal Record Consent Form under the Criminal Record Review Act.
Courses
- Keyboarding
- Computer Fundamentals
- Professional Communications
- Personal Development Skills Workshop
- Professional Development Skills Workshop
- Medical Terminology
- Intro to Pharmacology
- Medical Office and Clinical Procedures
- Diagnostic Imaging Procedures
- Records Management
- Medical Office Billing
- Registration Services
- Electronic Files and Release of Information
- Community Wide Scheduling
- Transcription
- Career Search Strategies
- WHMIS
- First Aid
- Practicum
Tuition and fees
Tuition: CAD $11,285.00
Special promotion of CAD $10,000 for applications received this February 2023
Take the next step to achieving your academic and professional goal!
Healthcare Office Assistant Professional was reviewed and approved by the registrar of the Private Training Institutions Branch (PTIB) of the Ministry of Post Secondary Education and Future Skills.
